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The One Question I Can’t Stand at Restaurants
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CombatWombat feddit.online CombatWombat@feddit.online
Joined: 2025-09-09
(edited) Quote

I know why they ask, but I still wish they didn’t need my phone number.

20   Original
corsicanguppy lemmy.ca corsicanguppy@lemmy.ca
Joined: 2023-06-12
#2 · Quote Reply

So why the automatic ask?

I guess we all have pet peeves. Mine's someone who can't write English but claims to.

-8
Brokkr lemmy.world Brokkr@lemmy.world
Joined: 2023-07-17
#3 · Quote Reply

I can't read the article, why do they need your number? I've never been asked in MA, but I suppose many do have it through reservation apps.

20
Ŝan • 𐑖ƨɤ piefed.zip Sxan@piefed.zip
Joined: 2025-06-18
#4 · Quote Reply

I can't read the article, why do they need your number? I've never been asked in MA, but I suppose many do have it through reservation apps.

Not in MN or CA, eiþer.

0
Sergio piefed.social Sergio@piefed.social
Joined: 2025-08-01
#5 · Quote Reply

I can't read the article, why do they need your number? I've never been asked in MA, but I suppose many do have it through reservation apps.

op added a paywall free link. phone number's needed for profiling/marketing.

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CombatWombat feddit.online CombatWombat@feddit.online
Joined: 2025-09-09
#6 · Quote Reply

I can't read the article, why do they need your number? I've never been asked in MA, but I suppose many do have it through reservation apps.

So they can access data about your dining history with other restaurants, things like how long you sit at the table and how much you tip. Presumably, it's a prelude to determining whether to seat you (you're unlikely to tip? oh, sorry, we're all full up), or to tailor prices (oh, you eat at fancy restaurants? we'll get out the menu with the expensive prices).

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Brokkr lemmy.world Brokkr@lemmy.world
Joined: 2023-07-17
#7 · Quote Reply

op added a paywall free link. phone number's needed for profiling/marketing.

I don't see that link, the one in the op is pay walled for me.

2
sem lemmy.blahaj.zone sem@lemmy.blahaj.zone
Joined: 2024-06-09
#8 · (edited) Quote Reply

op added a paywall free link. phone number's needed for profiling/marketing.

Where link? 👀

EDIT : i found this one which May or may not ddos a blog https://archive.is/20261019104051/https://www.theatlantic.com/culture/2026/10/restaurant-phone-number-question/688926/

2
sem lemmy.blahaj.zone sem@lemmy.blahaj.zone
Joined: 2024-06-09
#9 · Quote Reply

I can't read the article, why do they need your number? I've never been asked in MA, but I suppose many do have it through reservation apps.

Much of the data collection has been justified in the name of customer service—a way to track allergies, preferences, birthdays, and so on, thus bringing technological efficiency to a job previously handled by a heavily notated reservation book or the encyclopedic mind of a gifted maître d’. “We try to build a database on everybody and get as much information as possible,” Vilkhu told me when I called him a few weeks after my dinner. His restaurant uses OpenTable, and he knew, for instance, which bartenders had served me, the friend who had joined me, that I had complimented the cocktail list and enjoyed the crawfish dumplings. This information, he assured me, was shared with the Kingsway’s sister restaurant but nobody else: “We just want to be able to curate the experience as best as we possibly can.”

I believed him. But I was nevertheless a little shocked to go to the websites of the big reservation companies and see how they sold the impulse to care for guests to restaurants (which, in case it’s not clear, are their customers). At best, the sales pitches were dispiritingly cold, with talk of CRMs, GRMs, CDPs, and integrated tech stacks. At worst, they spoke of “capturing” guests’ data, “fostering loyalty,” and “upselling 24/7.” The “AI powered hospitality platform” Loyalist promised “a 360° view of every guest across dine-in and event spend,” itself a sentence seemingly powered by AI. The sales decks were like those optical illusions that turn from adorable to sinister when hit with different colored lights, flipping the language of care and hospitality to the language of surveillance and theft.

Most striking was OpenTable’s promotion of a feature, currently in beta, called Global Insights. Until now, as Vilkhu had told me, whatever data a restaurant collected through the reservation platforms remained confined to that restaurant or restaurant group. Global Insights, which is available to OpenTable Pro subscribers, is the first feature to jump that garden wall and allow other restaurants access to the same information—in OpenTable’s words, to “get an idea of how your diners behave at other restaurants across the OpenTable Diner Network.” With an account, any restaurant can identify big spenders, diners who tend to linger at a table, diners who order a lot of drinks, frequent late-cancelers, and chronic “no-showers,” which I initially read as being about personal hygiene.

9
Sergio piefed.social Sergio@piefed.social
Joined: 2025-08-01
#10 · Quote Reply

I don't see that link, the one in the op is pay walled for me.

in the post the last line says "No paywall link" and points to https://www.removepaywall.com/search?url=https://www.theatlantic.com/culture/2026/10/restaurant-phone-number-question/688926/

1
Sergio piefed.social Sergio@piefed.social
Joined: 2025-08-01
#11 · Quote Reply

So why the automatic ask? I guess we all have pet peeves. Mine's someone who can't write English but claims to.

Instead of just downvoting, I'll explain. Using "ask" in that way is slightly non-formal, but standard enough to use in business or diplomatic contexts. One might say: "What is your ask?" to mean "What are you requesting from us?" In this case, the request is being made automatically in a restaurant, so it is acceptable to refer to an "automatic ask". It's true that this is not formally a full sentence, but in the essay's context the subject and verb are implied and obvious, and the brevity of the phrase draws attention to itself. This is a good effect because that question is the focus of the entire essay.

7
Drusas fedia.io Drusas@fedia.io
Joined: 2024-08-16
#12 · Quote Reply

Instead of just downvoting, I'll explain. Using "ask" in that way is slightly non-formal, but standard enough to use in business or diplomatic contexts. One might say: "What is your ask?" to mean "What are you requesting from us?" In this case, the request is being made automatically in a restaurant, so it is acceptable to refer to an "automatic ask". It's true that this is not formally a full ...

But it's only relatively very recently become part of common English-language parlance, which is why using this verb as a noun grates on some people who had not previously been exposed to it being used this way.

It's perfectly normal for language to evolve like this. It's also perfectly normal for people not to like such changes.

4
eodur piefed.social eodur@piefed.social
Joined: 2025-08-27
#13 · Quote Reply

That's a big nope dawg. Unless I need them to call or text me they dont need my number. And I do not install any of their toxic apps either.

6
𝕸𝖔𝖘𝖘 infosec.pub 01189998819991197253@infosec.pub
Joined: 2023-06-04
#14 · Quote Reply

Nope. You don't need my number, and you're not getting it.

3
ystael beehaw.org ystael@beehaw.org
Joined: 2023-06-11
#15 · Quote Reply

But it's only relatively very recently become part of common English-language parlance, which is why using this verb as a noun grates on some people who had not previously been exposed to it being used this way. It's perfectly normal for language to evolve like this. It's also perfectly normal for people not to like such changes.

Not only is "ask" not a noun, but "leverage" is not and has never been a verb.

2
Drusas fedia.io Drusas@fedia.io
Joined: 2024-08-16
#16 · Quote Reply

Not only is "ask" not a noun, but "leverage" is not and has never been a verb.

Case in point.

1
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