Link: https://blog.unitedheroes.net/5751#origin2

The guy who wrote this blog really gets what makes/made Firefox good.

Mozilla is a 30 year old company. They are the polar opposite of “start-up”. In fact, for the past 15 years, they've been "thinking like a Start-Up" in various flavors and now they have the lowest [user count] ever. Instead, I dunno, maybe look back at that 30 year history and see what they were doing when they had positive [numbers] and do that again?

I'll give them a hint because I was around then: It wasn't chasing the latest fads.

It was doing what they're good at, being deeply abnormal, and helping folk make what they really wanted.

Firefox succeeds not by being the same, but by attracting folk that want something different and reflects their needs rather than someone's [business objectives].

Also, remember that your customers are not your fans. They barely tolerate you.

That seems like exactly the lesson the marketing department has been missing for the past ten years. I used to be in the "barely tolerate you" camp myself until I switched to Librewolf; I'm a much happier customer now.

Waterfox user here, exactly