Link: https://old.reddit.com/r/wow/comments/1vhmbk6/blizzard_support_gave_me_incorrect_instructions/

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The original was posted on /r/wow by /u/Nivyii on 2026-08-07 01:02:14+00:00.

I've been a World of Warcraft subscriber for many years and have kept my subscription active without interruption.

Earlier this year, Blizzard announced an upcoming subscription price increase several months in advance. When I checked my renewal date, I realized it would renew after the new prices took effect.

I contacted Blizzard Support to ask a simple question: Was there any way to renew or prepay my annual subscription before the price increase?

After opening two support tickets, I was told that if I disabled my automatic renewal and then enabled it again, my subscription would renew at the current (lower) annual price. I followed those instructions exactly.

When I re-enabled the subscription, my bank even created a pre-authorization for the lower amount, which seemed to confirm everything was working correctly. I contacted Blizzard again to make sure, and Support confirmed that everything was fine.

My annual subscription expired yesterday (actually about a month later than expected because an Epic Edition purchase had granted me an extra month of game time), and instead of being charged the previously confirmed amount, I was charged the new annual price—almost CLP 120,000.

When I contacted Support again, they told me there had been a misunderstanding and that nothing could be done. I wasn't asking the Game Masters to change Blizzard's pricing policy—I was asking Blizzard to honor the instructions their own support agents gave me.

Instead, they refused to escalate my case, told me their answer was final, and forcibly closed the ticket so I couldn't reopen it.

I'm not upset because Blizzard increased the subscription price. Companies can change their prices.

I'm upset because I specifically asked for guidance before the increase, followed the instructions given by Blizzard Support, received confirmation that everything was correct, and then was told, after being charged, that the information they gave me was wrong and they wouldn't take any responsibility.

Has anyone experienced something similar? Is there any way to escalate a case beyond standard Game Master support, or is this simply the end of the road?

Ps: As you can probably guess, I'm from a country very, very far away where English isn't the main language

Full ticket

https://imgur.com/a/DoROs6a