Link: https://old.reddit.com/r/antiwork/comments/1vnni8f/customer_yelled_at_me_for_not_following_a_policy/

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The original was posted on /r/antiwork by /u/AvatarDang on 2026-08-13 21:12:16+00:00.

I work in retail and I had a customer come up asking to price match an item. We usually do, but there are exceptions. The item she was buying happened to be one of them.

So I told her that, and she pulls up exactly where it says we do, and it’s the first answer you get on google: the bullshit AI answer.

I tell her that that’s AI and we don’t actually do that and she starts getting angry, saying that AI only pulls from correct sources and summarizes them so it’s all in one spot.

I say no, I can’t follow that because it’s wrong. She then starts yelling at me about how I need to learn my store’s policies and that she wants a manager because I’m obviously uneducated in how my store works.

I’m the manager, so I get to pull that move on her. Only silver lining, i guess. I’m just struggling to see the light at the end of the tunnel because Karens have always been bad, but now with a single search they think they know exactly how my job works because AI tells them exactly what they want to hear. And now i’m getting verbally harassed even though I tell them that AI is not always right.

Anyways, i tell her that if she wants it she can buy it but it will be at the price my store says it is. She mean-mugs me for a good thirty seconds before hopping in line. She ends up still buying it because, lo and behold, our store’s website had on sale and cheaper than any other big retailer.

And we always price match to our website.