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Moto G 5g 2024 (XT2417-1) returns "failed to get unlock data"
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procapra lemmy.ml procapra@lemmy.ml
Joined: 2025-06-07
(edited) Quote

Recently bought a phone specifically for the purpose of using it with lineage os. It was somewhat cheap and had a headphone jack so I was pretty excited but I am stuck. OEM unlocking is already toggled. Fastboot does recognize the device, but fastboot oem get_unlock_data fails. Used the debian versions of fastboot and adb and the latest ones downloaded online, neither changes anything.

cid: 0x0000

ro.carrier: unknown

Any thoughts?

7   Original
eldavi lemmy.ml eldavi@lemmy.ml
Joined: 2023-07-18
#2 · Quote Reply

no one was able to help in the lineage forums?

1
procapra lemmy.ml procapra@lemmy.ml
Joined: 2025-06-07
#3 · Quote Reply

no one was able to help in the lineage forums?

Went on the discord but no help there unfortunately.

1
dodge_fiction109 lemmy.zip dodge_fiction109@lemmy.zip
Joined: 2026-05-05
#4 · Quote Reply

I have installed Lineage on the same phone in the past. I seem to remember a step I needed to do through Motorola to properly unlock the device. I found this link on the install page—have you attempted this yet?

https://en-us.support.motorola.com/app/standalone/bootloader/unlock-your-device-a

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procapra lemmy.ml procapra@lemmy.ml
Joined: 2025-06-07
#5 · Quote Reply

I have installed Lineage on the same phone in the past. I seem to remember a step I needed to do through Motorola to properly unlock the device. I found this link on the install page—have you attempted this yet? https://en-us.support.motorola.com/app/standalone/bootloader/unlock-your-device-a

I can't do this step until I get an output from get_unlock_data

I think it's just not possible for whatever reason.

1
lntl lemmy.ml lntl@lemmy.ml
Joined: 2023-06-04
#6 · Quote Reply

I use this phone w Lineageos as my daily, following the instructions provided worked for me.

Questions for you:

  1. Did you make a Motorola account?
  2. Did you install Android SDK?
  3. Did you install Motorola USB Drivers
1
procapra lemmy.ml procapra@lemmy.ml
Joined: 2025-06-07
#7 · Quote Reply

I use this phone w Lineageos as my daily, following the instructions provided worked for me. Unlocking the bootloader Motorola Support Questions for you: Did you make a Motorola account? Did you install Android SDK? Did you install Motorola USB Drivers
  1. Yes, but I can't proceed because I can't get the OEM unlock command to succeed

  2. Yes.

  3. I use Linux, I'm unsure if these drivers are available. I wasn't able to find them.

1
lntl lemmy.ml lntl@lemmy.ml
Joined: 2023-06-04
#8 · Quote Reply

Yes, but I can't proceed because I can't get the OEM unlock command to succeed Yes. I use Linux, I'm unsure if these drivers are available. I wasn't able to find them.

I see! When you boot into Fastboot mode, what's the output of

$ fastboot devices

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