Link: https://thelochsidepress.com/2026/09/13/scotrail-scores-over-90-in-satisfaction-survey/

ScotRail also continues to perform strongly compared with the railway across Great Britain, ranking highest amongst the large operators and scoring above the Great Britain average in 10 of the 11 measures included in the latest scorecard.

The train operator recorded almost 900,000 more passenger journeys in July 2026 than in 2025, with almost 8.5million journeys made across the month as people travelled to major events across the country.

Context for posting an article about a company: ScotRail is publicly owned, so these results show the advantages of public over private ownership. Trains run for public service rather than pure profit.

Its all lies.

Must have been pre new app

https://news.stv.tv/scotland/scotrail-boss-apologises-to-passengers-and-admits-new-app-launch-wasnt-good-enough

For some more context!