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Meta Tests Muse AI Agent Calls That Are Actually Made By Humans in a Call Center
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puria 🦐 fed.dyne.org pna@fed.dyne.org
Joined: 2023-10-06
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404 Media reports that Meta is testing its Muse AI calling feature with human call-center agents handling some calls. Internal communications show employees raised concerns about privacy and about the perception that the AI is not good enough on its own. Meta says the feature is pre-launch and will include proper disclosures before rollout.
https://www.404media.co/meta-tests-muse-ai-agent-calls-that-are-actually-made-by-humans-in-a-call-center/

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