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eifachposte@lemmy.durstig.online Joined: 2026-02-07

Original Reddit post

Commonwealth Bank replaced 45 call centre workers with an AI voice bot and reversed it weeks later. Klarna went through its own version. The video walks through Gartner's number on how often self-service really fixes a problem, why the work came back to fewer people, and what a study of 5,000 support agents found works instead.
submitted by
/u/Nir777

Originally posted by u/Nir777 on r/ArtificialInteligence

Welcome to the nostalgia-filled piefed instance of yesteryear.

Open Registration with Application questionnaire.

If you have a question or comment you can post in !meta@retrofed.com or message @DosDude@retrofed.com or @Die4Ever@retrofed.com

In case of downtime and/or emergency, we will post updates on @DosDude@mastodon.social

Some rules we try to uphold:

Be civil. Bigotry is not welcome. This includes (but is not limited to): transphobia, queerphobia, racism, ageism and ableism. We do not promote hate.
Communities need to be Retro or Retro-adjacent.
Please don't upload pornographic content. (use an external image host for that)