I'll just get this done real quick. Wait, it didn't save my login? That's okay, I'll just reset my password. Invalid email, what? Great, now the site is down. Okay, I'll just call them. The girl from Ipanema goes walking. for 20 minutes. Call back during business hours? I guess I'll check online for their business hours. Wait, we're IN their business hours. Okay, how far is their closest brick and mortar location? Oh, the local branch was shut down, and the closest in-person representative of this company or government entity I have to deal with to survive is a 3 hour drive away now? Wait, the site's back up. Maybe I used my old school email - is this account that old? Maybe I can use a phone number to reset. There we go! Great! And... where's the form? They completely redesigned the site, I can't find anything. Okay, here it is, in a place that makes no sense and... this form can no longer be accepted digitally due to new legislature. I have to mail it in? I guess I might have printer ink and envelopes and stamps. Systematically degraded USPS loses letter in transit.