| Post Reply | RetroFed Forum Forum Index » Guild Wars 2 |
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Wit
lemmy.ml
Wit@lemmy.mlJoined: 2023-06-11 |
Just had a great experience with support and wanted to express my thanks. I had an issue with my payment, so submitted a ticket to support. Within less than an hour they told me they fixed it and I should try to pay again, and it actually worked. So yeah, absolutely amazing support. Now granted they probably treated me better because I was actively trying to give them money at that moment, but still, it was an amazing experience. No back-and-forth asking for various info, no long wait time, simple and to the point. This is how every customer support should strive to be, it's so much more convenient than a phone hotline. |
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