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AI Is Destroying Grocery Supply Chains
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Lee Duna lemmy.nz throws_lemy@lemmy.nz
Joined: 2023-06-30
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XLE piefed.social XLE@piefed.social
Joined: 2025-06-23
Banned
#2 · Quote Reply

In many cases, Alzuhair writes, human supply chain managers are no longer being asked to override automatic shipments or intervene when discrepancies occur under their jurisdiction.

Don't worry guys, AI will revolutionize everything. You won't have to think at all!

Except AI is trash at doing what it's advertised to do, it makes everybody dumber, and its shills will blame you once it inevitably mucks everything up.

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SpaceNoodle lemmy.world SpaceNoodle@lemmy.world
Joined: 2023-06-14
#3 · Quote Reply

In many cases, Alzuhair writes, human supply chain managers are no longer being asked to override automatic shipments or intervene when discrepancies occur under their jurisdiction. Don't worry guys, AI will revolutionize everything. You won't have to think at all! Except AI is trash at doing what it's advertised to do, it makes everybody dumber, and its shills will blame you once it inevitably...

"You're prompting it wrong"

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Lost_My_Mind lemmy.world Lost_My_Mind@lemmy.world
Joined: 2024-05-07
#4 · Quote Reply

In many cases, Alzuhair writes, human supply chain managers are no longer being asked to override automatic shipments or intervene when discrepancies occur under their jurisdiction. Don't worry guys, AI will revolutionize everything. You won't have to think at all! Except AI is trash at doing what it's advertised to do, it makes everybody dumber, and its shills will blame you once it inevitably...

Last year McDonalds tried a test of replacing human drive thru workers with an AI running the speaker board. It was shut down after only 3 weeks.

My favorite bit was a guy trying to order a big mac meal large with a coke.

What the AI heard, was 81,000 bottles of Dasani water. Then asked "Is this correct?" To which the guy responded "81,000 bottles of fucking water???"

To which the AI added a big mac meal medium with a water. Then asked if his updated order was correct. He just drove off.

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Catoblepas piefed.blahaj.zone Catoblepas@piefed.blahaj.zone
Joined: 2025-06-06
#5 · (edited) Quote Reply

"You're prompting it wrong"

Isn’t it incredible that “AI” is sold as a product that is ‘PhD level smart’ (lol), but if it doesn’t do the straightforward thing you asked of it then it’s your fault.

They don’t provide instructions for it because they can’t provide instructions; what works on one version might not work next week. But it’s still your fault if it doesn’t do what it’s supposed to.

Are you excited yet??

99
SeeMarkFly lemmy.ml SeeMarkFly@lemmy.ml
Joined: 2024-02-02
#6 · Quote Reply

In many cases, Alzuhair writes, human supply chain managers are no longer being asked to override automatic shipments or intervene when discrepancies occur under their jurisdiction. Don't worry guys, AI will revolutionize everything. You won't have to think at all! Except AI is trash at doing what it's advertised to do, it makes everybody dumber, and its shills will blame you once it inevitably...

If AI is "responsible" for the well-being of humans...DEAD humans can't get sick. DEAD humans don't have to pay rent. DEAD humans stay dead.

The logic is solid.

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TropicalDingdong lemmy.world TropicalDingdong@lemmy.world
Joined: 2023-07-29
#7 · Quote Reply

In many cases, Alzuhair writes, human supply chain managers are no longer being asked to override automatic shipments or intervene when discrepancies occur under their jurisdiction. Don't worry guys, AI will revolutionize everything. You won't have to think at all! Except AI is trash at doing what it's advertised to do, it makes everybody dumber, and its shills will blame you once it inevitably...

i mean i guess total collapse is a form of revolution

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Silver Needle lemmy.ca silverneedle@lemmy.ca
Joined: 2026-02-09
#8 · Quote Reply

[deleted]
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ArbitraryValue sh.itjust.works ArbitraryValue@sh.itjust.works
Joined: 2023-07-06
#9 · Quote Reply

There's nothing in this article about problems with AI specifically.

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Eheran lemmy.world Eheran@lemmy.world
Joined: 2023-07-26
#10 · Quote Reply

Last year McDonalds tried a test of replacing human drive thru workers with an AI running the speaker board. It was shut down after only 3 weeks. My favorite bit was a guy trying to order a big mac meal large with a coke. What the AI heard, was 81,000 bottles of Dasani water. Then asked "Is this correct?" To which the guy responded "81,000 bottles of fucking water???" To which the AI added a bi...

How do we know that actually happened? Is there a video? Who recorded it?

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Eheran lemmy.world Eheran@lemmy.world
Joined: 2023-07-26
#11 · Quote Reply

[deleted]

No productivity increase? What? For waiters maybe.

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cogman lemmy.world cogman@lemmy.world
Joined: 2023-07-01
#12 · Quote Reply

Hey, can we stop calling everything with a computer "AI"? Order management systems have been a thing long before LLMs were invented (I've worked on one). This was perhaps one of the first applications of computing. Humans hand writing an order form in a major grocery store hasn't been a thing since like the 80s.

Also, I'm like 80% sure this article was barfed out by an LLM. The em-dashes be everywhere.

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UnderpantsWeevil lemmy.world UnderpantsWeevil@lemmy.world
Joined: 2023-06-14
#13 · (edited) Quote Reply

Isn’t it incredible that “AI” is sold as a product that is ‘PhD level smart’ (lol), but if it doesn’t do the straightforward thing you asked of it then it’s your fault. They don’t provide instructions for it because they can’t provide instructions; what works on one version might not work next week. But it’s still your fault if it doesn’t do what it’s supposed to. Are you excited yet??

Isn’t it incredible that “AI” is sold as a product that is ‘PhD level smart’ (lol), but if it doesn’t do the straightforward thing you asked of it then it’s your fault.

Have you ever tried to get a PhD to do anything?

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UnderpantsWeevil lemmy.world UnderpantsWeevil@lemmy.world
Joined: 2023-06-14
#14 · Quote Reply

i mean i guess total collapse is a form of revolution

The final frontier

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Goatboy lemmy.today Goatboy@lemmy.today
Joined: 2026-02-11
#15 · Quote Reply

What worries me is that companies are using "the AI fucked up" as an excuse and just... not fixing the problem. They're using it as an accountability shield.

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Linktank lemmy.today Linktank@lemmy.today
Joined: 2024-08-07
#16 · Quote Reply

How do we know that actually happened? Is there a video? Who recorded it?

Why is this even in question. That's exactly the type of shit that AI does.

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Linktank lemmy.today Linktank@lemmy.today
Joined: 2024-08-07
#17 · Quote Reply

No productivity increase? What? For waiters maybe.

What are you? An investor?

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Endymion_Mallorn kbin.melroy.org Endymion_Mallorn@kbin.melroy.org
Joined: 2024-11-17
#18 · Quote Reply

What worries me is that companies are using "the AI fucked up" as an excuse and just... not fixing the problem. They're using it as an accountability shield.

That's what companies always do.

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Endymion_Mallorn kbin.melroy.org Endymion_Mallorn@kbin.melroy.org
Joined: 2024-11-17
#19 · Quote Reply

Isn’t it incredible that “AI” is sold as a product that is ‘PhD level smart’ (lol), but if it doesn’t do the straightforward thing you asked of it then it’s your fault. They don’t provide instructions for it because they can’t provide instructions; what works on one version might not work next week. But it’s still your fault if it doesn’t do what it’s supposed to. Are you excited yet??

It's about as smart as the average PhD in my experience.

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ignirtoq feddit.online ignirtoq@feddit.online
Joined: 2025-10-22
#20 · Quote Reply

The result of all this may be catastrophic. Should a worst-case scenario ever occur — a cyberattack, a natural disaster, an internet outage — there may be no human workers left with the skills that once kept food on the shelves.

Very nerdy of me, but this reminds me of a Stargate SG-1 episode "the Sentinel." The team travels to a planet whose civilization relies on fully automated technology. The people don't have to operate or maintain it (normally), so their society has completely forgotten how. In the episode, one set of antagonists comes in and sabotages their defense system, and another set sees the opportunity and invades. The protagonists have to then figure out the defense system and fix it.

We don't live in a TV series. There aren't benevolent outsiders who will swoop down and save our systems in the nick of time when they break down. We're headed in a bad direction.

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Silver Needle lemmy.ca silverneedle@lemmy.ca
Joined: 2026-02-09
#21 · (edited) Quote Reply

No productivity increase? What? For waiters maybe.
[deleted]
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Grandwolf319 sh.itjust.works Grandwolf319@sh.itjust.works
Joined: 2023-06-24
#22 · Quote Reply

[deleted]

Yeah this is what bugs me.

There are no trade off, there are only disadvantages.

It’s like a drug that not only it’s bad for you, it’s also not fun to do.

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treadful lemmy.zip treadful@lemmy.zip
Joined: 2023-06-13
#23 · Quote Reply

The result of all this may be catastrophic. Should a worst-case scenario ever occur — a cyberattack, a natural disaster, an internet outage — there may be no human workers left with the skills that once kept food on the shelves. Very nerdy of me, but this reminds me of a Stargate SG-1 episode "the Sentinel." The team travels to a planet whose civilization relies on fully automated technology. T...

I prefer the Star Trek TNG episode where they kidnap a dozen children from the Enterprise.

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Silver Needle lemmy.ca silverneedle@lemmy.ca
Joined: 2026-02-09
#24 · Quote Reply

Yeah this is what bugs me. There are no trade off, there are only disadvantages. It’s like a drug that not only it’s bad for you, it’s also not fun to do.
[deleted]
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Grandwolf319 sh.itjust.works Grandwolf319@sh.itjust.works
Joined: 2023-06-24
#25 · (edited) Quote Reply

[deleted]

Really? Just one week? I thought it took months to get numb to it.

Now that I think about it, it’s a good metaphor.

AI could reaaallly use a surgeon general warning on it.

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OwOarchist pawb.social OwOarchist@pawb.social
Joined: 2026-02-13
#26 · (edited) Quote Reply

It's about as smart as the average PhD in my experience.

As smart as the average PhD ... when you ask the PhD something completely outside of their area of expertise and pressure them to make up an answer that sounds plausible, even if they don't know the actual answer.

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ClownStatue piefed.social ClownStatue@piefed.social
Joined: 2025-05-13
#27 · Quote Reply

Last year McDonalds tried a test of replacing human drive thru workers with an AI running the speaker board. It was shut down after only 3 weeks. My favorite bit was a guy trying to order a big mac meal large with a coke. What the AI heard, was 81,000 bottles of Dasani water. Then asked "Is this correct?" To which the guy responded "81,000 bottles of fucking water???" To which the AI added a bi...

I was at a Bojangles earlier this year and they had an AI doing their drive thru. I was trying to order a meal, but didn’t want a drink. That confused the heck out of the AI. It kept trying to force a drink in me. Gave up and walked into the store. Guy behind the counter was smiling and said something like, “we can hear what you’re saying to it. Next time just pull around. We got you.”

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Endymion_Mallorn kbin.melroy.org Endymion_Mallorn@kbin.melroy.org
Joined: 2024-11-17
#28 · Quote Reply

If AI is "responsible" for the well-being of humans...DEAD humans can't get sick. DEAD humans don't have to pay rent. DEAD humans stay dead. The logic is solid.

The Three Laws strike again.

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NoWay lemmy.world aviationeast@lemmy.world
Joined: 2023-07-05
#29 · Quote Reply

The result of all this may be catastrophic. Should a worst-case scenario ever occur — a cyberattack, a natural disaster, an internet outage — there may be no human workers left with the skills that once kept food on the shelves. Very nerdy of me, but this reminds me of a Stargate SG-1 episode "the Sentinel." The team travels to a planet whose civilization relies on fully automated technology. T...

I prefer the one where Teal'c drinks a fresh pot of hot coffee straighten from the pot.

Also had a civilization that needed robots to help maintain everything.

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Lost_My_Mind lemmy.world Lost_My_Mind@lemmy.world
Joined: 2024-05-07
#30 · Quote Reply

How do we know that actually happened? Is there a video? Who recorded it?

Oh, ya got me! Clearly an AI never makes mistakes, and everyone who tells you otherwise, including me, is clearly lying!

So you can't trust what people say ever. You need to always see video.

Wait, but now video can be easily manipulated by AI. I can make evidence that never happened.

So you can't trust people. You can't trust video. I guess nothing ever happens, and if someone says something happened, you can't trust the proof now either. Guess nothing ever happens.

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SeeMarkFly lemmy.ml SeeMarkFly@lemmy.ml
Joined: 2024-02-02
#31 · Quote Reply

The Three Laws strike again.

Nobody is programming those laws into AI. It's not required.

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WhatAmLemmy lemmy.world WhatAmLemmy@lemmy.world
Joined: 2023-07-18
#32 · Quote Reply

That's what companies always do.

The very purpose of creating most company's is to limit liability of shareholders and staff.

It's significantly easier to commit crimes with the knowledge that the system can't come after your liberty or wealth for those crimes.

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BranBucket lemmy.world BranBucket@lemmy.world
Joined: 2023-07-07
#33 · (edited) Quote Reply

The result of all this may be catastrophic. Should a worst-case scenario ever occur — a cyberattack, a natural disaster, an internet outage — there may be no human workers left with the skills that once kept food on the shelves. Very nerdy of me, but this reminds me of a Stargate SG-1 episode "the Sentinel." The team travels to a planet whose civilization relies on fully automated technology. T...

When smart home thermostats and light switches were still a new thing, I used to talk about "Jurassic Park Tech", as in too worried about whether or not they could... and that's even more the case with AI.

At some point I think this gets to be like S. M. Stirling's Emberverse, where modern tech stops working and people who know how to make traditional wooden bows become an extremely valuable resource. Except it'll be having some old-timer on hand who's able to handle logistics with just spreadsheet, a Rolodex, and a calendar that's going make or break companies.

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🌞 Alexander Daychilde 🌞 lemmy.world daychilde@lemmy.world
Joined: 2023-06-13
#34 · Quote Reply

The Three Laws strike again.

Well. It would be the zeroth law, first of all, but the three laws would most definitely not allow humans to die.

The whole point of I, Robot was cases where the three laws were circumvented in various ways.

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🌞 Alexander Daychilde 🌞 lemmy.world daychilde@lemmy.world
Joined: 2023-06-13
#35 · Quote Reply

Hey, can we stop calling everything with a computer "AI"? Order management systems have been a thing long before LLMs were invented (I've worked on one). This was perhaps one of the first applications of computing. Humans hand writing an order form in a major grocery store hasn't been a thing since like the 80s. Also, I'm like 80% sure this article was barfed out by an LLM. The em-dashes be everywhere.

I'm also suspicious that the ransonware attack had anything to do with AI, but I didn't want to say so because going against the common consensus in threads like this gets me downvoted, so I'd rather not say it if people aren't going to consider it (and then agree or disagree). heh

Then again, as a user of emdashes^[Thanks to wincompose software since I'm a Windows dude, but on Linux I'd use the compose key] — I suppose I'm under suspucion of being an LLM as well. ;-)

Would you like me to compose responses to any other comments in this thread?^[/s not needed I hope hehe]

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Endymion_Mallorn kbin.melroy.org Endymion_Mallorn@kbin.melroy.org
Joined: 2024-11-17
#36 · Quote Reply

Well. It would be the zeroth law, first of all, but the three laws would most definitely not allow humans to die. The whole point of I, Robot was cases where the three laws were circumvented in various ways.

And how many of those circumventions were the result of humans being stupid?

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RebekahWSD lemmy.world RebekahWSD@lemmy.world
Joined: 2023-10-19
#37 · Quote Reply

Isn’t it incredible that “AI” is sold as a product that is ‘PhD level smart’ (lol), but if it doesn’t do the straightforward thing you asked of it then it’s your fault. Have you ever tried to get a PhD to do anything?

I have tried, it's only possible if you butter him up with cookies first, and that only had a fifty percent chance!

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NachBarcelona piefed.social NachBarcelona@piefed.social
Joined: 2025-12-16
#38 · Quote Reply

As smart as the average PhD ... when you ask the PhD something completely outside of their area of expertise and pressure them to make up an answer that sounds plausible, even if they don't know the actual answer.

With the big difference that e.g. GPT isn't on an expert level in anything.

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Trilogy3452 lemmy.world Trilogy3452@lemmy.world
Joined: 2023-07-08
#39 · Quote Reply

Hey, can we stop calling everything with a computer "AI"? Order management systems have been a thing long before LLMs were invented (I've worked on one). This was perhaps one of the first applications of computing. Humans hand writing an order form in a major grocery store hasn't been a thing since like the 80s. Also, I'm like 80% sure this article was barfed out by an LLM. The em-dashes be everywhere.

The argument it's making is not relying on technology (in this case some AI) because it can be distrupted. I don't think having a single point of failure is unique to technology in general

1
wax feddit.nu wax@feddit.nu
Joined: 2024-03-24
#40 · Quote Reply

It's about as smart as the average PhD in my experience.

It's about as smart sounding as the average PhD in my experience.

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postscarce lemmy.dbzer0.com postscarce@lemmy.dbzer0.com
Joined: 2025-09-08
#41 · Quote Reply

Nobody is programming those laws into AI. It's not required.

Nobody is programming those laws because it’s not possible with the way that LLMs are currently built and trained. Instead of The Three Laws, which are inviolable but in certain edge cases insufficient, we have Anthropic’s Constitution, which is 23,000 words worth of good intentions which Claude should keep in the back of its mind while it does whatever it wants to do.

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Cethin lemmy.zip Cethin@lemmy.zip
Joined: 2023-07-01
#42 · Quote Reply

Isn’t it incredible that “AI” is sold as a product that is ‘PhD level smart’ (lol), but if it doesn’t do the straightforward thing you asked of it then it’s your fault. They don’t provide instructions for it because they can’t provide instructions; what works on one version might not work next week. But it’s still your fault if it doesn’t do what it’s supposed to. Are you excited yet??

Even an identical prompt to an identical model can return both good and bad results, just depending on RNG.

3
ranzispa mander.xyz ranzispa@mander.xyz
Joined: 2025-10-18
#43 · Quote Reply

Who the fuck wrote such a terrible article? What is described is not a problem with AI per se, but rather automation and poor security. AI may be part of that automation system, but this is a trend which started with the dot com bubble and not something new.
Besides, the models they reference to check plant diseases and so on are most definitely not the LLMs which have now become synonyms of AI.

Sure, a cyber attack can lock down your production; but it is mostly not AI who generated this problem. It may intensify the problem, but as of now we don't have many examples in which that happened.

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Aceticon lemmy.dbzer0.com Aceticon@lemmy.dbzer0.com
Joined: 2024-12-06
#44 · Quote Reply

What worries me is that companies are using "the AI fucked up" as an excuse and just... not fixing the problem. They're using it as an accountability shield.

"Computer says" is a pretty standard excuse for doing fucked up shit as it adds a complex form of indirection and obfuscation between the will of a human and the actual actions that result from that will.

Doesn't work as an excuse with people who actually make the software that makes the computer "say" something (because the complexity of what us used is far less for them and thus they know what's behind it and that the software is just an agent of somebody's will), but it seems to work with even non-expert (technology fan) techies, more so with non-techies.

With AI the people using the computer as an excuse just doubled down on this because in this case the software wasn't even explicitly crafted to do what it does, it was trained (though in practice you can sorta guide it in some direction or other by chosing what you train it with) further obscuring the link between the will of a human which has decided what it does (or at least, decided which of the things it ended up doing after training are acceptable and which require changes to training) and the output of a computer system.

Considering that just about the entirety of the Justice System. Legislative System and Regulatory System are technically ignorant, using the "computer says" as an excuse often results in profit enhancing outcomes, incentivising "greed above all" people to use it to confuse, block or manipulate such systems.

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IratePirate feddit.org IratePirate@feddit.org
Joined: 2026-02-02
#45 · Quote Reply

In many cases, Alzuhair writes, human supply chain managers are no longer being asked to override automatic shipments or intervene when discrepancies occur under their jurisdiction. Don't worry guys, AI will revolutionize everything. You won't have to think at all! Except AI is trash at doing what it's advertised to do, it makes everybody dumber, and its shills will blame you once it inevitably...

Except AI is trash at doing what it's advertised to do, it makes everybody dumber, and its shills will blame you once it inevitably mucks everything up.

We don't even have "AI". We have LLMs, aka chatbots, aka glorified digital parrots that, just because they're eloquent and sound competent, management with little to no technical expertise feels can replace large parts of the workforce.

If we just called it "cyberparrots" instead of "AI", maybe more people would their limited utility and the utter folly of having these take over ever larger portions of business procedures.

3
Bakkoda lemmy.world Bakkoda@lemmy.world
Joined: 2024-02-28
#46 · Quote Reply

What worries me is that companies are using "the AI fucked up" as an excuse and just... not fixing the problem. They're using it as an accountability shield.

IMO this was always the reason for it. It's the ultimate scapegoat and from the second you saw a headline that said "AI is responsible for..." or "AI did..." and not "Humans used AI to.." it was all over.

Humans are using AI to justify wage suppression, mass layoffs, janky everything and we just gonna blame software and data centers. It's humans, it always was and at least for the foreseeable future it's always gonna be.

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IratePirate feddit.org IratePirate@feddit.org
Joined: 2026-02-02
#47 · Quote Reply

Who the fuck wrote such a terrible article? What is described is not a problem with AI per se, but rather automation and poor security. AI may be part of that automation system, but this is a trend which started with the dot com bubble and not something new. Besides, the models they reference to check plant diseases and so on are most definitely not the LLMs which have now become synonyms of AI...

This should have many more upvotes. The security incidents quoted at the start of this article have no relation to its actual topic, i.e. the hypothesis that there may be increased fragility of supply chains as a result of AI adoption. While it's plausible this may happen, the article makes it sound like this has happened when it clearly hasn't. In other words: it's little more than "hurr, durr, AI dangerous".

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anomnom sh.itjust.works anomnom@sh.itjust.works
Joined: 2024-11-09
#48 · Quote Reply

Isn’t it incredible that “AI” is sold as a product that is ‘PhD level smart’ (lol), but if it doesn’t do the straightforward thing you asked of it then it’s your fault. They don’t provide instructions for it because they can’t provide instructions; what works on one version might not work next week. But it’s still your fault if it doesn’t do what it’s supposed to. Are you excited yet??

Maybe they mean a PhD in gaslighting. That’s all I ever get from AI search results, and worse AI SEO spam that has ruined DDG results.

Try finding out when the Walmart Car seat recycling program is this year. A dozen spam blogs will tell you it’s this April, late May, last October 2026, and ended already. Some say it’s officially announced (Walmart has no info about this years event) but never provide a link to the announcement and it’s all just hallucinated bullshit that is there because there is an info vacuum on the terms you searched.

It’s killing what was left of the moderately useful internet.

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GreenBottles lemmy.world sturmblast@lemmy.world
Joined: 2023-07-07
#49 · Quote Reply

Who the fuck wrote such a terrible article? What is described is not a problem with AI per se, but rather automation and poor security. AI may be part of that automation system, but this is a trend which started with the dot com bubble and not something new. Besides, the models they reference to check plant diseases and so on are most definitely not the LLMs which have now become synonyms of AI...

AI

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cynar lemmy.world cynar@lemmy.world
Joined: 2023-06-17
#50 · Quote Reply

Isn’t it incredible that “AI” is sold as a product that is ‘PhD level smart’ (lol), but if it doesn’t do the straightforward thing you asked of it then it’s your fault. Have you ever tried to get a PhD to do anything?

PhD level and up are notorious for over specialisation.

My university had a personal assistant, dedicated to 2 professors. Half their job was to make sure they made it to lectures on time. They still managed to be late sometimes.

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Leon pawb.social Dojan@pawb.social
Joined: 2025-03-20
#51 · (edited) Quote Reply

Who the fuck wrote such a terrible article? What is described is not a problem with AI per se, but rather automation and poor security. AI may be part of that automation system, but this is a trend which started with the dot com bubble and not something new. Besides, the models they reference to check plant diseases and so on are most definitely not the LLMs which have now become synonyms of AI...

It's clickbait. Since AI is tangentially related they can drive engagement by headlining it, even if the actual crux of the situation isn't about that.

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